- horizon ID
- Letter of the President
- Horizon at a Glance
- Horizon's NETWORK
- Quality System
- Our Team
- Figures
- Future
Quality System
Horizons' goal is to be the best at delivering value to our clients on their travel investments. We enjoyed growth in new and existing accounts particularly in the European and North American markets.
How do we define and measure quality?
Horizon is keenly aware of the need for quality both with our services and in our work environment.
Earlier in this decade, we moved into new and privately owned premises, thus assuring a work environment that is functional, inspiring and leads to both personal and professional growth.
Our 25 permanent staff members (but also the staff in our sister companies) all share a common name: Horizon. To our clients, Horizon means quality service, creative ideas and positive, supportive people. In all areas of our business, we take a structured approach to ensure that we deliver the highest quality and services.
Additionally, we have an internal system that regularly evaluates our suppliers and their services in order to maintain our quality management control. This evaluation system has been established and in use since December 1998.
How do we measure customer satisfaction?
Through a structured process, Horizon focuses on identifying and exceeding the expectations of our corporate, meetings and group travel clients. Measurement is conducted through client meetings, evaluations and direct dialog as well as by using our own Performance Evaluation Form.
Horizon Travel - 50, Praxitelous Street, 176 74 Kallithea, Athens, Greece
Tel : +30 210 9470700 - Fax : +30 210 9429600 - E-mail : horizon@horizon.gr
at www.globaleventspartners.com
